Last updated: 16 March 2026

This Privacy Policy explains how Hanalex Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website www.hanalex.co.uk, make a purchase, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Hanalex Ltd is a UK-based jewellery business.

Registered address:
7 Crewe Road
Alsager
Stoke-on-Trent
ST7 2EW
United Kingdom

Email: sales@hanalex.co.uk
Phone: 01270 872395

We are responsible for ensuring your personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information when you use our website.

Information you provide directly

This may include:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment confirmation details

• Account login details (if you create an account)

• Messages or enquiries sent through contact forms or email

Order information

When placing an order we may collect:

• Purchase details

• Shipping details

• Payment confirmation information

Payment information is processed securely by our payment providers and is not stored on our servers.

Website usage information

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website interaction data

This information helps us improve the website and user experience.

3. Cookies

Our website uses cookies and similar technologies to operate effectively.

Cookies allow us to:

• Remember your preferences

• Understand how visitors use our website

• Improve site functionality

• Analyse traffic and performance

Some cookies are required for the website to function properly.

You can manage cookie preferences through your browser settings.

For more information about Wix cookies, please see:
https://support.wix.com/en/article/about-privacy-cookies

4. How We Use Your Personal Information

We use your information to:

• Process and fulfil orders

• Deliver purchased products

• Provide customer support

• Communicate about orders or enquiries

• Improve our website and services

• Prevent fraud or misuse of our services

• Send marketing communications (only if you opt in)

5. Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

• Website hosting and platform providers (Wix)

• Payment processors

• Shipping and fulfilment partners

• Analytics providers

• Customer service providers

These providers only process your data as required to deliver the service.

We do not sell your personal data.

6. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy policies or practices of those external websites.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information.

However, no online system can guarantee complete security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide customer support

• Meet legal and accounting requirements

9. Your Rights (UK GDPR)

Under UK data protection law you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data (data portability)

To exercise these rights please contact us at:

sales@hanalex.co.uk

10. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

11. International Data Transfers

Some service providers may process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

12. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Hanalex Ltd
7 Crewe Road
Alsager
Stoke-on-Trent
ST7 2EW
United Kingdom

Email: sales@hanalex.co.uk
Phone: 01270 872395