We have a 14-day return policy, which means you have 14 days after receiving your item/s to return them.

To be eligible for a return, your item/s must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please return your goods to the following address: 7 Crewe Road, Alsager, Stoke on Trent, ST7 2EW. 01270 872395. sales@hanalex.co.uk. 

You can always contact us for any return questions at sales@hanalex.co.uk.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned for a credit, such as special orders and / or personalized items and / or sale items.

Please get in touch if you have questions or concerns about your specific item.
 

Exchanges

the fastest way to ensure a smooth exchange is to return the items you have and once the return is accepted, make a separate purchase for the new item

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hanalex.co.uk.